1. EMZOID Inc starts working on a project upon receipt of a down payment. Unless otherwise specified in writing, the client is charged the remaining balance upon completion of the project. Websites are made live upon completion of the project, when all payments are cleared. If applicable, hosting and domain name registration fees must be paid every month.
2. Additional services come at additional fees, on a fee for service basis or on an hourly rate. If clients require additional services, the correspondent fee is added to their invoice and they are charged accordingly.
3. Delays in project completion may occur when:
• There is a delay in any payments
• The client requests further changes in the design, structure, or content of the project
• The client purchases an additional service related to the project
• There is a delay in the receipt of any materials form the client
Time frame estimates are approximate only and are subject to change at any time at EMZOID Inc’s discretion.
4. All of our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, EMZOID Inc will under no circumstances be held responsible to satisfy unreasonable expectations or request EMZOID‘s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of offer of services to its client. As an example, if the client purchases a certain service, but in order to be fully satisfied, EMZOID Inc judges that an additional service is necessary, then it is no longer EMZOID Inc’s responsibility or commitment to satisfy the client. In other words, EMZOID Inc guarantees 100% satisfaction within the framework of its original agreement with the client, according to EMZOID Inc’s understanding.
5. Services or part of services (i.e. elements of a project) that have been approved by the client are considered as services with which the client is 100% satisfied. Any further work on these services (elements of the project) will be invoiced accordingly.
6. If client is not satisfied with EMZOID Inc’s Services, client can ask for a refund on any unused retainer amount. EMZOID Inc will be happy to exercise a refund, after doing it on review.